Transport security
Lamdesk is served over HTTPS and the frontend sets HSTS, frame protection, content type protection, and strict referrer controls.
HTTPS firstHSTS headerClickjacking protection
Security
Protection for every customer conversation.
Lamdesk brings support, campaigns, AI agents, voice, and live chat into one workspace. Security is built around access, transport, browser controls, and careful handling of customer data.
Browser
Protected
Access
Workspace
Reports
Direct
Security posture
ActiveCSP
Restrict unsafe loading
HSTS
Prefer HTTPS
Frame guard
Block embedding
Workspace access
User, channel, and customer context
Authenticated session
Customer timeline
AI handoff review
Security report route
Security model
A practical security baseline for customer engagement.
The platform combines browser-level protections, workspace access patterns, secure routing, and operational controls.
Workspace access
Teams can organize access around workspaces, authenticated sessions, user profiles, and role-aware product areas.
Authenticated accessWorkspace boundariesSession controls
Customer data care
Conversations, contacts, campaigns, and workflow activity are treated as customer business data and kept inside the workspace context.
Customer recordsConversation historyOperational context
Application hardening
The app uses a security header baseline including CSP, X-Frame-Options, X-Content-Type-Options, Permissions-Policy, and COOP/CORP controls.
CSPPermissions-PolicyCOOP/CORP
AI safeguards
AI agents are designed to work inside support and campaign workflows with human handoff for sensitive or unclear conversations.
Human handoffWorkflow limitsReviewable outputs
Responsible reporting
Security concerns can be reported directly to Lamdesk so the team can triage, investigate, and coordinate fixes.
security@lamdesk.comTriageCoordinated fixes
Controlled workflow
Customer data path
Channel eventChat, WhatsApp, voice, email, campaign reply01
Workspace contextCustomer, conversation, owner, tags, history02
AI or team actionReply, summarize, route, escalate, or resolve03
Audit-ready outcomeStatus, notes, handoff, and follow-up stay visible04
Security checkpoint
AccessHeadersHandoff
Operational security
Keep support, campaigns, and AI work inside controlled workflows.
Lamdesk is designed for teams that handle real customer data every day: conversations, contact details, channel history, campaign replies, and AI-assisted handoffs.
Technical controls
Security details users can actually inspect.
These are concrete protections visible in the app configuration and product architecture.
Shared responsibility
Secure workspaces also need good team practices.
Lamdesk gives teams a controlled workspace. Customers should still manage access, channels, AI prompts, and integrations carefully.
Use strong passwords and unique admin accounts.
Grant workspace access only to people who need it.
Review connected channels and integrations regularly.
Remove inactive users when teammates leave.
Keep AI instructions specific and review automated workflows before launch.
Report suspicious activity or security concerns quickly.
Vulnerability report
Send enough detail for fast triage.
Affected URL or workspace area
Steps to reproduce
Impact and severity
Screenshots or safe proof of concept
FAQ
Security questions.
Clear answers for teams reviewing Lamdesk for support, marketing, and automation.
Does Lamdesk use HTTPS?
Yes. Lamdesk is configured for HTTPS delivery and security headers such as HSTS, CSP, X-Frame-Options, X-Content-Type-Options, and Permissions-Policy.
Does Lamdesk sell customer conversation data?
No. Lamdesk is built as a customer engagement workspace; customer conversations and contact data are handled for product operation, support, campaigns, and automation.
Can we report a vulnerability?
Yes. Send security reports to security@lamdesk.com with affected URL, reproduction steps, impact, and any safe proof-of-concept details.
Is this page a compliance certificate?
No. This page explains Lamdesk security practices and product safeguards. For formal security questionnaires or vendor review, contact security@lamdesk.com.