Human agent calls
Let support and sales teams call customers with full history beside them.
Voice calls and AI voice campaigns
Handle customer calls with humans, AI agents, and IVR.
Manage live support calls, AI voice campaigns, IVR routing, summaries, and follow-up workflows from one customer workspace.
Calls
Live
agent calling
AI voice
24/7
campaigns
Routing
IVR
smart menus
Live call
ConnectedAM
Asha Mehta
WhatsApp lead - order #LD-2408
04:28
AI call assistant
Customer asks about delivery ETA.
AI suggests refund policy if delayed.
Create callback task for tomorrow.
SummaryTagAssign
Voice modes
Use voice for live support and automated follow-up.
Lamdesk connects human calling, AI voice agents, IVR, and customer records so calls never sit outside the support workflow.
AI voice agents
Run automated reminders, confirmations, callbacks, feedback calls, and follow-ups.
IVR and routing
Route callers by menu choice, language, priority, business hours, and team.
Call summaries
Turn calls into notes, tags, next actions, and customer timeline updates.
Outbound campaigns
Launch AI or team call campaigns from segmented customer audiences.
Inbox handoff
Continue voice conversations across chat, email, WhatsApp, and support workflows.
Call flow
From call to next action in one connected flow.
Route callers, answer with the right resource, and save every outcome back to the customer timeline.
01
Incoming call
Customer calls or requests a callback.
02
IVR routes
Menu, language, priority, or customer status.
03
Agent or AI answers
Human team or AI voice agent handles the call.
04
Outcome syncs
Summary, tag, task, and next step are saved.
92%
sample answer rate across human and AI voice coverage
Human plus AI voice
Keep every phone call connected to the customer record.
Use AI voice for repeatable calls and keep human agents ready for sensitive, complex, or high-value conversations.
IVR route
1
Support
Route to support queue
2
Sales
Qualify with AI voice agent
3
Order status
Fetch order and send update
4
Callback
Create task for available agent
IVR and routing
Route calls by customer need, not guesswork.
Build menu paths for support, sales, billing, callbacks, and AI voice handling.
Business hours
Team routing
Call recording controls
Tags and outcomes
Workflow triggers
Human fallback
Use cases
Voice for support, campaigns, and sales follow-up.
Use the same customer record across human calls, AI calls, and chat-based conversations.
Support callbacks
Call back customers with order, ticket, and conversation history ready.
Customer contextCall notesTicket handoff
AI voice campaigns
Automate confirmations, reminders, feedback calls, and lead follow-ups.
AudienceScriptOutcome sync
Sales calls
Qualify buyers, book demos, and follow up from campaign replies.
Lead scoreDemo bookingPipeline task
Call analytics
Track human calls and AI voice outcomes together.
See call volume, answer rate, campaign outcomes, callback tasks, and handoff reasons.
92%
answer rate
38%
AI handled
2.6k
calls logged
Call outcomes
Resolved by agent58%
Handled by AI46%
Callback needed34%
FAQ
Voice call questions.
Short answers about Lamdesk calling, AI voice, and IVR.
Can Lamdesk support normal human agent voice calls?
Yes. Human agents can handle calls with customer context, conversation history, notes, tags, and follow-up actions in the workspace.
Can Lamdesk run AI voice campaigns?
Yes. AI voice agents can run outbound campaigns for reminders, confirmations, callbacks, feedback, and sales follow-up.
Does Lamdesk support IVR?
Yes. You can use IVR-style routing to direct callers by menu choice, team, business hours, language, priority, or customer type.
Do calls connect with the inbox and workflows?
Yes. Call outcomes can sync to the customer timeline and trigger workflows, tags, owner assignment, and next actions.
Ready to connect voice?