Live support + AI context
Customer intent detected
Refund risk + high reorder chance
ReplyUpsellRoute
AI customer support that turns conversations into revenue
One workspace for omnichannel support, revenue campaigns, AI voice agents, and automated customer journeys.
AI ready
One inbox for every channel
Live chat, voice, Messenger, WhatsApp, email, Instagram, and more in one team queue.
Live chatVoice call+ more
83%
of repetitive support can be answered, tagged, or routed by AI.
Support agentsAI sales calls
WhatsAppVoice calls3.4x
ROI
Revenue campaigns across chat and voice
Recover carts, re-engage leads, and run AI voice call campaigns from one audience engine.
SegmentSendFollow up
Automation engine
Automate work across teams
Route support, sales, and operations from any customer signal.
SupportSalesOps
24/7
AI calls
Qualify leads and book meetings while your team is offline.
5.5B
Messages
Customer moments managed across support and marketing.
One omnichannel inbox for every customer conversation
Bring live chat, WhatsApp, Instagram, Messenger, email, and voice into one queue with customer context beside every thread.
41%
faster first response
2.8x
more recovered carts
18h
weekly manual work saved
+32%
lift in lead conversion
Channels
Every channel lands in the same customer record
Agents do not need to jump between apps to understand who the customer is, what they asked, and what should happen next.
Live chat
Synced with routing, ownership, notes, and timeline history.
Synced with routing, ownership, notes, and timeline history.
Synced with routing, ownership, notes, and timeline history.
Messenger
Synced with routing, ownership, notes, and timeline history.
Synced with routing, ownership, notes, and timeline history.
Voice
Synced with routing, ownership, notes, and timeline history.
AI agents
Let AI handle the repeat work and keep agents in control
Lamdesk AI can answer, summarize, classify, and route customer conversations while your team stays close to sensitive or high-value moments.
Answer repetitive questions
Use approved knowledge, order context, and prior replies to resolve common requests.
Summarize every handoff
Give agents the customer, channel, intent, and last action before they reply.
Trigger the right workflow
Route by topic, value, sentiment, language, campaign, or customer lifecycle stage.
Campaigns
Recover revenue with chat and voice campaigns
Build audiences from customer behavior, send targeted WhatsApp or chat campaigns, and follow up with AI voice calls when a conversation needs urgency.
3.4x
campaign ROI
24/7
voice follow-up
12
audience signals
1
shared customer record
Workflows
Automate handoffs without losing the customer story
Use no-code rules to route conversations, apply tags, update owners, trigger campaigns, and hand off to AI or a teammate.
01
New WhatsApp order question
02
Detect shipping intent
03
Tag priority and language
04
Assign owner or AI reply
Shipping delay workflow
Active across WhatsApp, email, and live chat
Whenmessage contains delivery, late, tracking
Ifcustomer has open order in last 14 days
Thenreply with tracking context and assign to support team
Use cases
Built for customer-facing teams that need speed and context
Lamdesk keeps support, sales, marketing, and operations aligned around the same customer record.
Ecommerce support
Resolve delivery, returns, COD, product, and reorder questions with store context.
Order-aware replies
Cart recovery
Refund routing
Sales conversion
Capture high-intent chats, qualify leads, and follow up across chat and voice.
Lead scoring
Instant callbacks
Pipeline handoff
Support operations
Keep queues visible, prioritize urgent issues, and standardize agent handoffs.
SLA views
Owner routing
Team inboxes
Omnichannel inboxAI agentsCampaignsWorkflows
Give every customer conversation a clear next action
Connect your channels, add AI where it helps, and run the customer journey from one workspace.