Support
Customer Support
Answers FAQs, resolves common issues, and escalates complex cases.
generalsupport
AI agents for support and campaigns
Build AI agents that answer, qualify, call, and hand off.
Use AI agents for customer support, sales conversations, voice campaigns, summaries, and automated workflows.
Support
24/7
AI coverage
Campaigns
3.4x
faster follow-up
Library
8+
agent templates
Support
Sales
Voice campaigns
Agent library
Start from templates, then customize.
Pick a proven agent for support, sales, operations, ecommerce, logistics, or technical help.
Create AI Agent
Pick a template or start from scratch
Search by name, category, or industry...
All 8Operations 3Support 2Sales 2Internal 1
Start from Scratch
Configure every detail yourself
Sales
E-Commerce Helper
Handles product questions, recommendations, order updates, and returns.
ecommerceretail
Operations
Appointment Scheduler
Books, reschedules, and confirms appointments from chat or voice.
healthcareservices
Operations
Logistics Manager
Tracks shipments, delivery updates, and exception handling.
logisticsretail
Sales
Sales Assistant
Qualifies leads, answers pricing questions, and books demos.
saassales
Support
Technical Support
Diagnoses issues, guides setup, and creates clean handoff notes.
saastechnology
Capabilities
One AI layer for support, sales, and campaigns.
Lamdesk agents work inside the inbox and across campaign workflows, so automation stays connected to the customer record.
Answer support questions
Use approved knowledge, order context, and prior conversations to resolve common tickets.
Qualify and route leads
Ask the right questions, score intent, and send hot leads to sales.
Summarize every handoff
Give agents the issue, customer, channel, and recommended next action.
Run voice campaigns
Use AI voice agents for callbacks, reminders, confirmations, and follow-ups.
Trigger workflows
Tag, assign, update fields, create tasks, or hand off based on intent.
Work across channels
Deploy agents on inbox, live chat, WhatsApp, email, and voice journeys.
Voice campaigns
AI voice agents for follow-ups, reminders, and confirmations.
Run voice campaigns that call customers, collect outcomes, summarize the conversation, and create the next action.
01
Choose audience
Segment contacts by lifecycle, order, or intent.
02
Pick AI voice
Use a voice agent for reminders or sales follow-up.
03
Guide the call
Define questions, outcomes, and escalation paths.
04
Sync results
Save summaries, tags, and next actions automatically.
Agent setup
Knowledge
Instructions
Tools
Actions
Handoff
Analytics
Customer Support Agent
Answers, routes, and summarizes
Knowledge
Help center, policies, orders
Tone
Friendly, concise, accurate
Escalate when
Refund, angry customer, low confidence
Actions
Tag, assign, create follow-up
Test conversation
Where is my refund?
I found your return. Refund is scheduled for today.
Agent builder
Control knowledge, tone, tools, and handoff rules.
Build agents around your policies and workflows, then test them before they talk to customers.
Approved knowledge only
Language detection
Escalation rules
Conversation tags
Team ownership
Performance analytics
Use cases
Deploy agents where the work repeats.
Use one agent platform for support, sales, and voice workflows instead of separate disconnected bots.
Support agent
Resolve FAQs, order questions, refunds, setup issues, and policy requests.
FAQ answersOrder-aware repliesHuman handoff
Sales agent
Capture intent, qualify buyers, recover carts, and book meetings.
Lead scoringDemo bookingCart recovery
Voice campaign agent
Run outbound confirmations, payment reminders, feedback calls, and follow-ups.
AI callsCall summariesFollow-up tasks
Live operations
See what agents automate and where humans are needed.
Track resolution rate, handoff reasons, voice outcomes, and campaign follow-up from one workspace.
83%
automated
18h
manual work saved
4.8
agent rating
Handoff reasons
LiveRefund approval
High value lead
Technical issue
Search friendly
Built for the AI customer support and voice automation searches buyers make.
AI customer support agents
AI voice campaign software
AI agent library
Conversational AI for ecommerce
AI sales and support automation
FAQ
AI agent questions.
What can Lamdesk AI agents do?
Lamdesk AI agents can answer support questions, qualify leads, summarize conversations, route requests, trigger workflows, and run voice follow-up campaigns.
Can AI agents hand off to a human agent?
Yes. You can define handoff rules by intent, priority, customer type, language, channel, or confidence level.
Can I start from templates?
Yes. Lamdesk includes an AI agent library with templates for support, sales, ecommerce, logistics, appointment scheduling, and technical support.
Do AI agents work with voice campaigns?
Yes. AI voice agents can support outbound campaigns such as reminders, confirmations, callbacks, feedback calls, and sales follow-ups.
Can agents use my business knowledge?
Yes. Agents can use approved knowledge sources, instructions, customer context, and workflow rules configured for your workspace.
Ready to build your first agent?
Create AI agents for support, sales, and voice campaigns.
Start from a template, connect your knowledge, and map the right handoff rules.