Pre-purchase questions
Answer sizing, pricing, availability, and delivery questions before checkout.
Ecommerce solution
Ecommerce support and marketing in one customer workspace.
Resolve order questions, recover carts, launch WhatsApp campaigns, qualify ad clicks, and automate follow-up with AI.
Channels
6+
chat, social, voice
Recovery
AI
cart follow-up
Revenue
3.4x
campaign ROI
Store command center
LiveCart recovery
142 buyers
Delivery questions
38 open
Product launch
2.1k replies
WhatsApp campaign replyBuyer timeline
Aarav Sharma
Clicked Meta ad, asked about delivery, cart value $184
Ad sourceCartOrder
AI next action
Offer same-day shipping and assign to sales if buyer confirms size.
Ecommerce moments
Support buyers before, during, and after purchase.
Bring support, marketing, ads, AI, and operations into the same customer record.
Cart recovery
Trigger WhatsApp, chat, email, or voice follow-ups when buyers show intent.
Order support
Resolve delivery, return, refund, and exchange questions with context.
Marketing campaigns
Launch product drops, offers, winbacks, and repeat-purchase journeys.
Click-to-WhatsApp ads
Turn Meta ad clicks into qualified WhatsApp conversations.
AI follow-up
Let AI answer common questions, qualify buyers, and summarize handoffs.
24/7
AI and team coverage across ecommerce journeys
Store teams
Connect marketing replies with support history.
Ecommerce teams can see why a buyer arrived, what they asked, which product or order is involved, and what follow-up should happen next.
Journey flow
From buyer question to revenue action.
Every ecommerce interaction can become a support resolution, campaign reply, cart recovery, or sales handoff.
01
Buyer asks
Chat, WhatsApp, Instagram, ad, email, or call.
02
Lamdesk identifies
Customer, channel, order, product, and intent.
03
AI or team acts
Reply, recover cart, route owner, or launch follow-up.
04
Revenue syncs
Outcome, tag, task, and timeline are updated.
Growth plays
Marketing journeys built for ecommerce teams.
Use campaigns, ads, AI voice, and workflows for revenue moments that need fast follow-up.
Recover abandoned carts
Segment buyers by cart value, product, channel, and intent.
Launch product drops
Send targeted messages and route interested replies to sales.
Turn ads into chats
Capture Meta ad source and continue the conversation on WhatsApp.
Win back dormant buyers
Use tags and past orders to send relevant offers.
Handle COD and payment reminders
Use chat or AI voice to confirm intent before dispatch.
Automate post-purchase updates
Send delivery, return, review, and reorder follow-ups.
Order support routing
Delivery delayed
Route to logistics queue
Refund request
Collect reason and assign support
High-value cart
Send to sales owner
Repeat buyer
Apply loyalty tag
Support operations
Give agents the order, buyer, and campaign context together.
Route support by issue type, order state, customer value, channel, and urgency.
Support plays
Keep order issues, returns, and VIP buyers under control.
Support teams get automation without losing the human handoff for sensitive conversations.
Order-aware inbox
Give agents customer history, order details, and channel context beside every reply.
Order statusCustomer historyChannel source
AI assisted replies
Summarize conversations, draft answers, apply tags, and escalate edge cases.
SummariesTagsHandoff
Support workflows
Route refunds, delivery issues, VIP buyers, and urgent complaints automatically.
RefundsVIP routingSLA
Lamdesk products
Use the ecommerce stack as one connected system.
Combine inbox, live chat, campaigns, click-to-ads, AI agents, and workflows around the same customer timeline.
FAQ
Ecommerce questions.
Short answers about support, marketing, and automation for online stores.
Is this only for ecommerce support?
No. Lamdesk for ecommerce covers support, marketing campaigns, cart recovery, click-to-WhatsApp ads, AI follow-up, and post-purchase workflows.
Can Lamdesk help with cart recovery?
Yes. You can use segments, campaigns, AI agents, and workflows to follow up with high-intent buyers across chat, WhatsApp, email, and voice.
Can ecommerce ad clicks open WhatsApp conversations?
Yes. Click-to-WhatsApp and Meta click-to-message ads can route buyers into Lamdesk with source and campaign context.
Can AI agents handle ecommerce questions?
Yes. AI agents can answer product, delivery, return, refund, and availability questions, then hand off complex cases to your team.
Ready for ecommerce?